MS
Mariska S
1 reviews | Active since Dec 2016
07 Mar 2018, 15:08
Vodacom taking data
I have a contract with Vodacom where I get a certain amount of data and airtime each month, and when that is done, I can top it up again. It has now been the 3rd month in a row, where I noticed that I didn't receive my data, only my airtime. I feel that this is very unfair, because now I have to go and buy data separately, where it already is included in my contract and I pay for it, but I don't receive it. This is very bad service.
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Replies (2)
Vodacom's replyOfficial
07 Mar 2018, 16:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Mar 2018, 16:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2018, 16:49Dear Mariska van Staden,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,
Vodacom's reply11 Mar 2018, 16:49
Official
Dear Mariska van Staden,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Best regards,