JR
Justin R
1 reviews | Active since Oct 2013
09 Oct 2019, 10:32
Vodacom Taking Chances
Vodacom
Still waiting for credit to be passed with regards to an insurance being added without my approval???? How long will this take as I have no response from head office as well as the Meyersdal branch
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Oct 2019, 11:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2019, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JR
Justin R's updateReviewer Update
18 Oct 2019, 16:08STILL NO RESPONSE FROM VODACOM... VERY DISAPPOINTING.
I GET CALLS FOR MORE BUSINESS BUT VODACOM CANT SORT OUT MY QUERY SO WHY SHOULD I DO ANY MORE BUSINESS WITH VODACOM?!
HOPE FULLY THIS YEAR IT WILL BE SORTED OUT!
I GET CALLS FOR MORE BUSINESS BUT VODACOM CANT SORT OUT MY QUERY SO WHY SHOULD I DO ANY MORE BUSINESS WITH VODACOM?!
HOPE FULLY THIS YEAR IT WILL BE SORTED OUT!
JR
Justin R's update18 Oct 2019, 16:08
Reviewer Update
STILL NO RESPONSE FROM VODACOM... VERY DISAPPOINTING.
I GET CALLS FOR MORE BUSINESS BUT VODACOM CANT SORT OUT MY QUERY SO WHY SHOULD I DO ANY MORE BUSINESS WITH VODACOM?!
HOPE FULLY THIS YEAR IT WILL BE SORTED OUT!
I GET CALLS FOR MORE BUSINESS BUT VODACOM CANT SORT OUT MY QUERY SO WHY SHOULD I DO ANY MORE BUSINESS WITH VODACOM?!
HOPE FULLY THIS YEAR IT WILL BE SORTED OUT!
Vodacom's replyOfficial
24 Oct 2019, 12:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly contact Finrite on ***(free from a Vodacom sim). They are best equipped to assist. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2019, 12:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly contact Finrite on ***(free from a Vodacom sim). They are best equipped to assist. Regards Consumer Website Team
Best regards,
JR
Justin R's updateReviewer Update
31 Oct 2019, 20:13Not to sure why I have to contact them and have the run around.
Today again I had a problem with my data usage on my device where your Vodacom app does not seem to work very well as well as the network.
My app shows a positive balance of data but I cannot use it, when I call Vodacom for the 6th time that this has happened. They are unable to help me and I am stuck not being able to communicate and do business.
For Vodacom it's great because I have to purchase data so you make more money and I am the one that suffers. Slightly unfair as like I say this is about the 6th time that this has happened.
Another problem is that the app is not accessible if there is no data on the device so I cannot do anything which is frustrating for the amount of money we pay to the networks.
Someone must send me an email that I can personally send you the screen shot of the befor data and the after data anytime balance so you can see the problem. There is data I just cannot use it till I have bought more again.
I am really tired of having to post things on hello Peter because it seems as if not even on this kind of a platform are problems attended to, and followed through till the very end
Very poor Vodacom
Today again I had a problem with my data usage on my device where your Vodacom app does not seem to work very well as well as the network.
My app shows a positive balance of data but I cannot use it, when I call Vodacom for the 6th time that this has happened. They are unable to help me and I am stuck not being able to communicate and do business.
For Vodacom it's great because I have to purchase data so you make more money and I am the one that suffers. Slightly unfair as like I say this is about the 6th time that this has happened.
Another problem is that the app is not accessible if there is no data on the device so I cannot do anything which is frustrating for the amount of money we pay to the networks.
Someone must send me an email that I can personally send you the screen shot of the befor data and the after data anytime balance so you can see the problem. There is data I just cannot use it till I have bought more again.
I am really tired of having to post things on hello Peter because it seems as if not even on this kind of a platform are problems attended to, and followed through till the very end
Very poor Vodacom
JR
Justin R's update31 Oct 2019, 20:13
Reviewer Update
Not to sure why I have to contact them and have the run around.
Today again I had a problem with my data usage on my device where your Vodacom app does not seem to work very well as well as the network.
My app shows a positive balance of data but I cannot use it, when I call Vodacom for the 6th time that this has happened. They are unable to help me and I am stuck not being able to communicate and do business.
For Vodacom it's great because I have to purchase data so you make more money and I am the one that suffers. Slightly unfair as like I say this is about the 6th time that this has happened.
Another problem is that the app is not accessible if there is no data on the device so I cannot do anything which is frustrating for the amount of money we pay to the networks.
Someone must send me an email that I can personally send you the screen shot of the befor data and the after data anytime balance so you can see the problem. There is data I just cannot use it till I have bought more again.
I am really tired of having to post things on hello Peter because it seems as if not even on this kind of a platform are problems attended to, and followed through till the very end
Very poor Vodacom
Today again I had a problem with my data usage on my device where your Vodacom app does not seem to work very well as well as the network.
My app shows a positive balance of data but I cannot use it, when I call Vodacom for the 6th time that this has happened. They are unable to help me and I am stuck not being able to communicate and do business.
For Vodacom it's great because I have to purchase data so you make more money and I am the one that suffers. Slightly unfair as like I say this is about the 6th time that this has happened.
Another problem is that the app is not accessible if there is no data on the device so I cannot do anything which is frustrating for the amount of money we pay to the networks.
Someone must send me an email that I can personally send you the screen shot of the befor data and the after data anytime balance so you can see the problem. There is data I just cannot use it till I have bought more again.
I am really tired of having to post things on hello Peter because it seems as if not even on this kind of a platform are problems attended to, and followed through till the very end
Very poor Vodacom