Vodacom taking almost 2 months to review an application

I app**** for a cellphone contract on 15 July and sent all the requested documents to *** that same day. I also called Vodacom at the beginning of August, and I was told the query would be escalated to the online applications department. To date, I have received zero feedback. Could you please confirm whether this application has been approved or denied? At this point it's taking longer than a home loan application would. I also need to know whether I should rather apply with another service provider.