1 reviews | Active since Jul 2016
Vodacom taking advantage of me
<p>I jst did an upgrade and I was informed that I will start paying the new amount at the end of November but when my statement came I was shocked of the huge amount on it. I called Vodacom customer service today and I was told that it is because I am paying for the new phone and for the old one. I wonder why this was not explained to me when I app**** for an upgrade, now is it my fault that the Vodacom consultant who assisted me did not mention this to me. If I knew that I would not have upgraded and would have cancelled the Vodacom contract, I cannot be working for Vodacom. It is very unfair that I must pay double, for the new phone and the old one. This is too much and Vodacom is ripping me off and taking advantage of people. I want to cancel all my Vodacom contracts because it is too much really....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Ms Maletjepe Digomo
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Ms Maletjepe Digomo
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Ms Maletjepe Digomo
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Ms Maletjepe Digomo
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
