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Dewaldt S

1 reviews | Active since Jun 2016

04 Oct 2017, 14:07

Vodacom taking a dubbel debit

Good day,

My mother in law had once again a problem with Vodacom. They dubbel debited her on 3 contracts and charged her for 2gb that was never received. She contacted Vodacom ref 1/ ********** ********** Kgalalo said someone will phone her on ********** but no one phoned. Shr want her money back in her account and dont want a credit note.

Her details Arina van Niekerk contact number ********** ID ********** 010083

0
Replies (5)
Vodacom
Vodacom's reply04 Oct 2017, 14:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DS
Dewaldt S's update16 Oct 2017, 15:12
Reviewer Update
So nothing was done wrt the complain above and guess what ny mother in law received another sms today informing her that the amount of this month is also incorrect, if that goes off the matter wil be reported as *****. She is also still waiting for her refund!!!!!!!!!!!!
Vodacom
Vodacom's reply02 Nov 2017, 09:58
Official

Good Day Dewaldt Steyn

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed on REF:***.

Regards
RO

DS
Dewaldt S's update20 Nov 2017, 18:25
Reviewer Update
Good day, The matter was addressed but not resolved. When will my mother in law receive her refund? Regards Dewaldt Steyn
DS
Dewaldt S's update01 Dec 2017, 11:59
Reviewer Update
Good day, So my other in law have not received her refund after several calls and messages from Vodacom that she will be receiving her refund: Refer to the below: On the 18th of October 2017 she called and spoke to a Kgalalo who confirmed that se will be receiving a R 330 refund Ref 1/ ********** 681649. On the same day Phatswa also confirmed that she will be receiving the refund on the 17th of November 2017, she never did, She received 3 sms;e telling her that she will be receiving a refund on the 17th of November but also never received the refund. She never received the refund and this months debit order is also more than what it is supposed to be??????? When will this issue be resolved?