Vodacom taking a chance with 1 % vat increase

Item: Vodacom
Rating: 1
Author: Riaan W

My account went up by 9 % after the 1 % vat increase. I tried to find out why on line and was told they cant authenticate my account and i must go to a Vodacom shop with my id. Delay tactic

Helpful (0)

Replies (4)

Vodacom's replyOfficial

04 Jun 2018, 13:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply04 Jun 2018, 13:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

07 Jun 2018, 08:52

Good Day Riaan

Kindly note that we have emailed feedback relating to the above query

Kind Regards

Craig

Vodacom's reply07 Jun 2018, 08:52

Official

Good Day Riaan

Kindly note that we have emailed feedback relating to the above query

Kind Regards

Craig

Riaan W's updateReviewer Update

07 Jun 2018, 09:17

I have finally got feedback and looking at what they say i must pay and was debited , then i got **********, so instead of resolving it the confirmed it The R150 is now R152 the R350 nowR 354 . So going from R904 to R1048.73 defiantly no 1 % but 8%

Riaan W's update07 Jun 2018, 09:17

Reviewer Update

Vodacom's replyOfficial

07 Jun 2018, 12:23

Hi Riaan

Kindly note that our records indicate that you have been contacted and advised.

Regards

Vodacom's reply07 Jun 2018, 12:23

Official

Hi Riaan

Kindly note that our records indicate that you have been contacted and advised.

Regards