Vodacom taking 5 months on a case that is still not resolved.

I would have given 0 stars if that was possible.

I have been incorrectly billed for 3 months, due to negligence of a branch consulted and I have bought it under Vodacom's attention since the first incorrect debit order went off. After a third incorrect debit order went off, I phoned again and a service request was logged. I received feedback from Vodacom only once in this 5 months and it was to inform me of an amount (less than two months worth of debit orders) was approved. I informed them that the amount was ridiculous and now, a month later they managed to approve an increased amount (but the amount is still not correct) and to load it as a credit while I specifically told them to refund the amount into my bank account. Every time I phone in, I am told that the issue is being escalated and that I will be contacted by the person working on the case BUT THIS PERSON HAS NOT CONTACTED ME EVEN ONCE. The fact that Vodacom expects clients to be patient while they fix their own mistakes and still after 5 months not resolving it while expecting the incorrect debit orders to go off every month, goes beyond me!

I have no words for the service that I have received as the service is NON-EXISTENT. After contacting them daily and having to have 30minute to 1 hour + conversations with about 30 different consultants, I would really expect a business of this caliber to be able to do simple mathematics and know the basics of customer service.