Vodacom takes your money and lies to you!

<p>On the 1st of February Vodacom debited our account with over R18000.00 due to a ****al that was ****** due to a smash and grab out of our vehicle. The ****al was reported as ****** to Vodacom, they of course deny this and do not have record of it. Thus after much deliberation with Faiek Mohammed at Vodacom, he said that only 70% of that money will be refunded. Why not the full amount? Due to the fact they cannot find record of us reporting this to Vodacom and that it wasn't data that was used via the ****al. We asked why did Vodacom block the ****al after 3 days at 12pm at night? The answer: ''Because Vodacom saw that our account was extremely high!" After being a client for over 27 years, Vodacom suddenly realises that our account is too high. Such irregularities!!!! Faiek said last week, our bank account will be credited with the 70% refund. But instead our bill or account with Vodacom was credited with the 70%. So we receive our ''credit/refund'' over a 4 month period! How ridiculous is that!!! Vodacom makes sure they make money out of you but it does not stop them from taking the money out of your account.</p>