1 reviews | Active since Mar 2017

14 Mar 2017, 11:26

Vodacom takes your Money

<p>I've been with network because it was the least drop out , out of all the other cellular networks but Vodacom has charged me data rates that are so pathetic and not even correct!!!!!!! I've already reversed so many payments with them because the amounts are disgusting . Vodacom has also got a **** going that they will play dumb about called Opera Telekom . I'm now gonna cancel all my accounts with them and spread the word . Vodacom is uselss ! I took contracts with them trusting they would charge me with the right monthly amount but that is not the case !!! I've been in to various Vodacom shops and showed them my bill for the middle of the month only and they cant tell me how its that high. I'm an enginner and they tried to tell me how data works so I stopped them right away and said you know nothing! the contract you gave me is capped at a certain amount and you didnt cap it you just chose to carry on charging my account!!!!!!! And lets not talk about their App that doesn't function at all, I bought data bundles on their App but they charged me normal rates!!!!!!!! Vodacom you are usless ! and when i wanna cancel my account you have to re-connect me to the whole of Vodacom accounts department for an hour cause you know I want to cancel but you think you clever.</p> <p> </p> <p>Vodacom, you oaks are usless!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 12:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team