MM
Motlotlegi M

1 reviews | Active since Aug 2013

01 Jun 2018, 13:14

Vodacom takes you money and pretends you don’t exist

My Vodacom Fibre service just stopped working. I called their support line and held on for 40 minutes and they still didn’t answe the phone. They just just don’t care that just this morning they debited my account but I’m not getting service.

0
Replies (2)
Vodacom
Vodacom's reply01 Jun 2018, 15:00
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jun 2018, 10:01
Official

Good day

Thank you for taking my call and advising that this matter is now resolved.

We once again apologise for any inconvenience caused.

Kind regards

Moddy