CI
Christine I
1 reviews | Active since Jul 2015
26 May 2020, 15:54
Vodacom takes weeks to respond to requests!
I have been waiting since the 10th of May for a premature cancellation quote. I’ve emailed no less than ten times in this regard. I’ve let them know my contact details as I am abroad and have provided this number to them but yet they keep telling me they can’t get hold of me but they’re not reading what I am communicating to them and keep phoning me on an out of date number! PLEASE email me a premature cancellation request and assurance that once I have paid my account Will be CANCELLED PLEASE.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
27 May 2020, 08:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2020, 08:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team