Vodacom takes too long to rectify their own mistak

I cancelled my contract and switched my number over to pay as you go, on 6 December 2015 we phoned the call center to amend the contract to pay as you go, and not cancel the number completely. this date and call was picked up on their systems but apparently they could not trace the call and to whom we spoke to at their call center. which is ridiculous considering they pick up the call date etc on their systems.<br> <br> However, on 31 December 2015 they cut of my number and cancelled it on their system, there after they request we pay R105.00 for a new sim card and R285.00 for the re-activation, is not our fault and we still had to pay, we paid to do the reactivation.<br> <br> This is more than a week ago and the number is still not activated, currently I have been without a contact number from 1st January 2016.<br> <br> This is ridiculous considering the fact that they should amend their own mistake!!! How long does it take to do a reactivation after all funds has been paid.<br> <br> I do request urgent response and a refund on the above mentioned funds.<br> <br> Louise Hendricks<br> <br>