Vodacom takes their time to help me NO POWER TO ME

Fine Vodacom i will pay my subscription when ive done further investigations dont worry ill also take my time and pay when it suits me. shocking tardy service from Vodacom ive been without my phone for more than a month i am losing out on serious business and study time as my academy requires whatsapp linkedin and twitter for research etc. not to mention the inconvenience of not having all the valuable info documents and pictures lost because of their careless service i really dont have time to visit your shops to complain and talk to a dead wall. they just keep sending me back and forth and keep saying they have escalated it for further investigation.