Vodacom takes pathetic service to a new level

It has now been 22 days since my first complaint. In the interim, I have contacted Vodacom 3 times, each time being promised that my complaint will be resolved only to never hear from the consultant again. I even spoke to a manager who still hasn't called back. I also called Elite mobile (who upgraded my contract) and they advised that my recurring data bundle is still active on their end and Vodacom needs to rectify the problem.

Seems like Vodacom doesn't care. Why else would they not contact me.