CN
Cherise N
1 reviews | Active since Apr 2021
05 Apr 2021, 16:41
Vodacom takes other peoples money
Beware of Vodacom! We left the country and gave 2 MONTH notice to end our contract as it was in the last months and we were legally allowed to end it. We went abroad and they kept deducting monthly contract fees from our SA account. We had NUMEROUS COSTLY conversations with them. Every consultant promising that it was fixed and that they would reinburse our money. They kept doing this until the contract time was up and then claimed that they had no record of us ever cancelling the contract so they would not be reimbursing the ****** money. We were customers for years and they treates us like ****.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
06 Apr 2021, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
