Vodacom takes money without sorting out client issues

I have a Vodacom business account, which keeps getting suspended since January. When I took a look myself, I saw that I am paying double my monthly amount because there has been an extra service added, which I have not being paying for previously. Aslo when I updgrade my phone over a year ago, I received a free phone which I didn't want but was told was free with my Samsung S8. Soon after that I received a phone call to migrate to the new M+ package saving a great deal of money and I qualify for the special. And I paid the new special price as agreed since then. But since November, I am paying for an extra 3G Laptop and I also see for over a year I am paying for the free phone. Since January I have been trying to speak to someone to help me sort out my account. but instead of helping me they keep suspending it. Telling me that I have to pay my outstanding account. How can I keep paying what they tell me, even though I am not receiving the service?

On 11 February I was told that they will refund me the payments for the free phone and then sort it out from there. Within 3-7 days Vodacom will phone me. Vodacom only phone me to tell me that my phone was going to get suspended -NOT TO SORT OUT MY ISSUE. When I told the lady but I have a Ref number, I was told it is closed I have to get a new one to keep my line open until it is sorted. So I got a new ref number and yet again I am suspended. Bottom-line, Vodacom wants me to pay what they say, without sorting out my account issue or refunding me the money owed to me.... and I'm just getting told that I need to pay otherwise I WILL be suspended. Yet again today I was again told to be patient although I am suspended. and I have to wait for them to phone me. POOR SERVICE AT ITS BEST