AS
Aldrich S

1 reviews | Active since May 2012

19 Jul 2016, 06:55

Vodacom takes money like they want to!

<p>Ref1- ********** 7027. I am on a capped contract. How can you invoice me for double on my account when a 24 months contract is signed. Vodacom does not care about contracts nor their customers. This is not the first time this has happend, the call centre people are useless resolving this and head office dont care how long this takes to resolve as long as they take or have your money, they dont care. I will report this to the ombudsman and I want this resolve today!!!!!'</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team