DG
Deloshni G
1 reviews | Active since Jul 2011
10 Jul 2020, 19:17
Vodacom takes money for data and do not deliver
Since 30 June 2020, I have been fighting almost daily with Vodacom. I tried to purchase a data bundle on the Vodacom site to get some urgent work done. They took the R189 from my bank account but now 10 days later there is still no data.
I raised the matter on 30 June 2020 and Lethabo asked for the proof that the payment went off. Since then they have asked for proof again. This was submitted but there is nothing but clanging silence from Lethabo and the customer care email each time I query.
Vodacom service delivery sucks.
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Vodacom's replyOfficial
11 Jul 2020, 11:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2020, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DG
Deloshni G's updateReviewer Update
14 Jul 2020, 09:214 Days later......no call....no email.....no smoke signal....not even a carrier ***eon.....niks, nothing, nada!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DG
Deloshni G's update14 Jul 2020, 09:21
Reviewer Update
4 Days later......no call....no email.....no smoke signal....not even a carrier ***eon.....niks, nothing, nada!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!