1 reviews | Active since Dec 2016

08 Sept 2016, 11:24

Vodacom takes money but no support

<p>I bought a wifi router today from Vodacom. I've spent hours on the phone with 082111 and everyone there, including the supervisor, says they don't support clients who are on PC. The Vodacom store said the same thing. If you don't support PC clients, why do you take their money? I was given a number to complain and was told, again, that you do not assist customers who are on desktop. Please tell me whether you're going to refund me if you can't offer simple support. </p>

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2016, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team