PJVW
Pieter Johan Van Wyk

1 reviews | Active since Aug 2019

07 Apr 2020, 22:02

Vodacom takes double the amount be careful people!

Vodacom just took our money we dont have another income over lockdown no salary! No income due to lockdown so we saved up money for end of this month so we can buy food and pay our debit orders. Tonight vodacom took R1875.95 they took double the money! We pay R937.99 every month why do they take double this month we are not in arrears why!!!! What are we going to do without money for food. They just took money for no reason.! Its lockdown time we have to save up to pay the bills, food , our medical aid and vodacom with no income! And in this time vodacom just takes double! The agreement is monthly not double the amount per month! Especially on lockdown time. How do they still do business. Cant wait for my vodacom contract to end so i can cancel and start fresh with MTN.

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2020, 08:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team