Vodacom Takealot Vouchers on Upgrades

Vodacom Takealot Vouchers on Upgrades

I was persuaded by the Vodacom cancellations department to do a sim only upgrade with Vodacom at the end of September 2020 and I was also told that I would get a Takealot Voucher as part of the Upgrade terms.

It has now been 27 days after the upgrade and I still haven`t received a voucher code.

Needless to say, I had to do all the follow up calls to Vodacom to follow up on any rational reasons for the delay. I still haven`t received any date or confirmation, when and if the voucher will be sent.

I was told today by the Vodacom consultant at cancellations today that if I wanted to cancel the upgrade as a result of Vodacom clearly not knowing when and if Voucher codes will be sent, that I would still have to pay 75% of the full term value of the contact, This means paying them for 24 months in x 75% in advance due to their poor customer service. (This is clearly not ideal and something that other prospective upgrade customers should be aware of).

Will I ever receive the voucher code?

Unfortunately hellopeter does not have Zero star rating option.