Vodacom take your money but do not deliver airtime

<p>On 17 November 2016 at 8:15 I bought R50 airtime from vodacom on the Vodacom website http://myvodacom.secure.vodacom.co.za/vodacom/myvodacom/buy-bundles#/buy-bundles-2</p> <p>it went through and I received the airtime on the simcard. I then purchased a second lot for R100 for a different number everything went well till the last step where I was suppose to get a conformation from Vodacom I got a message in red transaction unsuccessful try again later.</p> <p>I did try again a few minutes later and the same thing happened. A few minutes later I got a message from my bank informing that both of the transactions was successful and the money was transferred to Vodacom Service JH. I checked the number but no Airtime.</p> <p>On 17 November my bank statement indicate that the money went to Vodacom</p> <p> 14/11/2016 VODACOM SERVIC ********** ********** 1 -100</p> <p>14/11/2016 VODACOM SERVIC ********** ********** 1 -100</p> <p>Still no airtime. I phoned 082111 and after all the options I got an operator who recorded my query for about 45 min I received a reference number and an enjoy your day.</p> <p>On Friday I called again as nothing has happened, no call backs. I was told that I must submit my bank statement to prove that the money went off my account, which I did and request a read receipt from Vodacom. That I received for both the recipients at Vodacom I then got a number of emails every time asking for more personal details, which I gave them.</p> <p>I then was asked to rate the system which I did giving 0 for all the questions upon which I got a reply “How can we approve the service” I rep**** please call me, sorry to say Nobody did.</p> <p>This morning I phoned again, Now they say they haven’t received my documents and I must ask my bank to refund me, My bank have not got the money It is in the Vodacom account.</p> <p>Vodacom have no Customer care, they are *****ing our money.</p>