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alfie.essa alfie.essa

1 reviews | Active since Apr 2017

03 May 2021, 12:07

Vodacom, take the sale or give it to someone else.

I have many Vodacom contracts. I called in to upgrade one of the contracts because all the online ways of upgrading seemed to be down, on the website and apps.

I spent quite a bit of time on the phone and was told that the contract has been extended and sorted out starting 1 May.

Its now 3rd May, when i log in now, it tells me the contract is still up for cancellation in September.

i know they sometimes have an issue where they say some our numbers are on their old database, maybe Altech Autpage legacy.

Why waste my time?

0
Replies (1)
Vodacom
Vodacom's reply03 May 2021, 14:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team