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alfie.essa alfie.essa
1 reviews | Active since Apr 2017
03 May 2021, 12:07
Vodacom, take the sale or give it to someone else.
I have many Vodacom contracts. I called in to upgrade one of the contracts because all the online ways of upgrading seemed to be down, on the website and apps.
I spent quite a bit of time on the phone and was told that the contract has been extended and sorted out starting 1 May.
Its now 3rd May, when i log in now, it tells me the contract is still up for cancellation in September.
i know they sometimes have an issue where they say some our numbers are on their old database, maybe Altech Autpage legacy.
Why waste my time?
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Replies (1)Vodacom's replyOfficial
03 May 2021, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 May 2021, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
