1 reviews | Active since Sept 2018
Vodacom take take take until there's nothing left...
I have been a loyal customer of Vodacom's for Years even when they messed my account up and I did not receive a cent in return. Well they are at it again I am so frustrated and angry with this provider I am now officially anti Vodacom. I got Fiber through them in 2018/2019 on a 24 month agreement. I found there are now other ISP's in my area now who have much better service and rates but a long way. So I decided to move. 28/09/2022 I submitted my cancellation as it moved to month to month. I do understand the 30 day notice was to be provided and I would need to pay for October, by the 30/09/2022 I had not received confirmation of termination, I called in and they confirmed it was logged on the system. Debit order for September went off 01/10/2022. 02/10/2022 i called again and they confirmed the cancellation and that I had one payment left. I then signed up the new provider knowing I had 2 payments to make in October 22 (Vodacom and the new Provider). 01/11/2022 Final debit was paid , 03/11/2022 I called and they confirmed it was done and over. 09/11/2022 I received an invoice for November 22 that will be debited. I called in and logged another SR for this. I was told this billing must be a mistake and they will log it to be credited, Still no feedback or confirmation... 20/11/2022 I called in again and got told there was no action taken on this but it should not have been billed. A lady named Zoe has been the most helpful so far but she cant do anything but escalate it... 24/11/2022 I called in to speak to some sort of management bout this and again no help but escalate (At this point we are escalated to the moon and theres no one there), this time though I get told because it is so close to month end it is going to be billed most likely. I requested my call recordings but I get told it is not possible to provide them. Now I have an issue because for a whole month you people have done less than nothing to resolve this and are happy to take my money for a service I SWITHCED OFF AT THE ROUTER EVEN. I have a single debit order for my phones and fiber, I contacted my bank to see if they can limit the amount you take to just pay the phones as I have never missed a payment but this is not an option according to my bank. I will now be putting a stop to the debit order not paying any of it. I can not pay 2 ISP's every month. seeing as you aren't going to stop the billing I will , and I will. I will return your sim cards and phones to the nearest store seeing as you cant keep to an agreement then I don't have to either. I keep my money and you keep your ****.
It really has not been a pleasure...
