WB
Wendy B

1 reviews | Active since Nov 2017

17 Jun 2025, 16:22

Vodacom take advantage of Old People due their lack of technical knowledge.

Whatever you do keep away from this company. They made a mistake and have refused to take responsibility for it. They effectively feel nothing taking advantage of the elderly. My 82 aunt who had Motor Neurone Disease and who has just passed away was one such person taken advantage of. They didn't take out the death cover as requested - a mere R9 pm which is nothing and knowing you are terminal, sent the emailed contract to an old email address and then refused to take any responsibility for this. They are still claiming against the estate and I personally am utter disgusted by them. When I travel over South Africa and Africa, all my friends have MTN and they always have reception where as I don't. Stop wasting your time with Vodacom and their immoral ways! I will certainly be stopping my contract when it expires and will tell everyone else to to so too!!

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2025, 07:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team