NW
Natasha W

1 reviews | Active since Jan 2020

01 Oct 2025, 16:57

Vodacom Take 3

I stated in my second review of this company that I had spent weeks answering my phone to every telemarketer possible, and that only Hellopeter Vodacom had contacted me to ask if the problem had been addressed. I pointed out that they had numerous avenues of making contact with me. They clearly did not take this to heart, because this morning I received a missed call from Vodacom, followed by a message that I would be contacted again later. I answered my phone later, and was accused by a Hellopeter Vodacom agent of not making myself available to some important person who had tried to contact me earlier. He then told me this person would now email me. Unfortunately, I have clear proof on my phone that nobody but him has contacted me from Vodacom. It also stands to reason that this mysterious person would have also left a message, which didn't happen. Phone records do not tell untruths, but unfortunately, Vodacom does so all the time. And no, no email from anybody. But I am glad this happened, despite the additional abuse, because I now have clear evidence Vodacom is deceptive.

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2025, 08:09
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

Best regards,