1 reviews | Active since Apr 2009
Vodacom ************ TACTICS
I have three contracts running with Vodacom. Recently one of said contract was due to run out. The Vodacom call center made contact with me to upgrade this contract. I asked them to please not do anything and also to not call me again and that I would go into a Vodacom branch to make changes or upgrades. Vodacom proceeded to call me more than TEN TIMES during my time at work!!! One person even told me that if I decide to not accept the upgrade and choose to go to a branch to do business, they will flag my account and I will never be able to do ANY telephonic business ever again, even in the event of theft of a device. I proceeded to take an upgrade with one of the callers eventually during my working hours (it was about the TWELFTH CALL FOR THE MORNING). I would like to make mention that I am a school teacher, so answering calls of any nature is extremely difficult for me. I see this a bullying and ************ tactic in order to make a sale because I tried to make it clear that I will go into a branch on a weekend when I have time to sort my things out. This is totally unacceptable to say the least!
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Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Your query is currently being attended to. Please allow some time for resolution.
Warm regards,
Vodacom Consumer Website Team
Best regards,
Your query is currently being attended to. Please allow some time for resolution.
Warm regards,
Vodacom Consumer Website Team
Best regards,
