AM
AJ M

1 reviews | Active since Apr 2009

06 Aug 2025, 09:35

Vodacom ************ TACTICS

I have three contracts running with Vodacom. Recently one of said contract was due to run out. The Vodacom call center made contact with me to upgrade this contract. I asked them to please not do anything and also to not call me again and that I would go into a Vodacom branch to make changes or upgrades. Vodacom proceeded to call me more than TEN TIMES during my time at work!!! One person even told me that if I decide to not accept the upgrade and choose to go to a branch to do business, they will flag my account and I will never be able to do ANY telephonic business ever again, even in the event of theft of a device. I proceeded to take an upgrade with one of the callers eventually during my working hours (it was about the TWELFTH CALL FOR THE MORNING). I would like to make mention that I am a school teacher, so answering calls of any nature is extremely difficult for me. I see this a bullying and ************ tactic in order to make a sale because I tried to make it clear that I will go into a branch on a weekend when I have time to sort my things out. This is totally unacceptable to say the least!

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Replies (5)
AM
AJ M's update06 Aug 2025, 09:37
Reviewer Update
As a side note - had I not been under contract, I would move away from this bullying company immediately! Shame on them!
Vodacom
Vodacom's reply06 Aug 2025, 10:09
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

AM
AJ M's update06 Aug 2025, 10:11
Reviewer Update
STOP MAKING CONTACT WITH ME PLEASE!
AM
AJ M's update06 Aug 2025, 10:14
Reviewer Update
The people from Vodacom making contact are a bunch of bullies and refuse to take no for an answer! They do not want to help anyone - they just want to earn a commission and that is all. I do not care for Vodacom, their apologies or anything they say or do anymore....
Vodacom
Vodacom's reply06 Aug 2025, 18:45
Official
Dear Customer,
Your query is currently being attended to. Please allow some time for resolution.
Warm regards,

Vodacom Consumer Website Team 

Best regards,