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Jeanette R

1 reviews | Active since Dec 2018

12 Aug 2023, 10:46

VODACOM TABLET PACKAGE

Vodacom ****med me for 4 yrs on a monthly debit order for their tablet package. I havnt used it for 4 yrs never switched in on or used my 1Gb since 2019 when I cancelled the tablet as i got uncapped wifi at home. Phoning and speaking to Nadiem was speaking to a robot! Their terms and conditions was read all the time after I explained tht they did not cancel the package as i requested in 2019. I had to give him my email address which showed tht i never received a statement and neither did i receive an SMS. I hope you r happy ****ming me out of R4 000 +. I hope someone read this message and decide not to sign on as they will have a difficult time cancelling their 2 yr contract.

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Replies (2)
Vodacom
Vodacom's reply12 Aug 2023, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Aug 2023, 11:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records shows that the cancellation has been processed successfully on the 12-08-2023. No records of a cancellation requested prior on our systems. You can also select the link below to fami****ize yourself with Vodacom Contract T&C. 

https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards,  Consumer Website Team

Best regards,