CC
Chris C
1 reviews | Active since Oct 2018
29 Oct 2018, 20:12
Vodacom Table Bay Mall
Possibly the worst service I have ever experienced. Debiting my account constantly for a device and number i have been credited for and now told by Vodacom they are debiting for the balance of a device i returned and have authorised credit for having been sold something I did not receive. Beyond upset. Takes over a month to get money back but they are quick to take. Definitely will never recommend this franchise store.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Oct 2018, 09:02Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2018, 09:02
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Oct 2018, 11:59Dear Chris,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply30 Oct 2018, 11:59
Official
Dear Chris,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
CC
Chris C's updateReviewer Update
30 Oct 2018, 12:19Thank you to the gentleman from Vodacom who called to assist me. Your help and patience was amazing and concise. Such a simple task in the end to sort out, wondering why it takes weeks to unsuccessfully sort something out at this specific store. Lesson definitely learnt from a bad experience, but confidence restored.
CC
Chris C's update30 Oct 2018, 12:19
Reviewer Update
Thank you to the gentleman from Vodacom who called to assist me. Your help and patience was amazing and concise. Such a simple task in the end to sort out, wondering why it takes weeks to unsuccessfully sort something out at this specific store. Lesson definitely learnt from a bad experience, but confidence restored.