Vodacom Table Bay

Thank you Vodacom Table Bay mall for your complete lack of service!! I ordered a new laptop and was told it will take 5 working days. After not hearing anything from them after this time period I called them just to hear that they have not received it yet and will have to re-order (in other words they forgot to order it in the first place). I asked them to please call me when it’s there, after another 5 working days not hearing anything back, I called again and they said it has not yet arrived and should be there in a couple of days. Again no one called me, so I call them again after a few days and they told me it has been dispatched they will call me as soon as it arrives. Again nothing. I called them today (now I’ve been struggling for 3 weeks to get this done) and they tell me it will be delivered today. I ask them to please call me when it is there. Of course to no surprise I do not hear anything from them, so I decided to go into the shop. I get there and they tell me it has arrived they are just busy booking it in. So I go sit down with the consultant and after a half an hour of getting nowhere, they tell me the application I filled in 3 weeks ago was declined for a reason no one can explain to me and that I have to give my bankstatements again and it will take a few days, because they have to look into why it was declined, although I’m on some level that is one of the highest (not sure about the terms they use). I have an existing contract with Vodacom, the debit order goes of every month with no problems whatsoever so why on earth would they not accept the application???? I told them this is completely ridiculous and they must just cancel everything. I have also decided now that I will definitely not renew my existing cellphone contract with them. I cannot believe the lack of customer service and how hard it is to just pick up the phone and let me know what is going on. Consultant name: René