1 reviews | Active since May 2016

16 May 2016, 11:11

Vodacom systems not working

<p>i bought 1gig data on my phone the application said error anbd i should try again later. I then tried few hours later and still same error massage. Then after a while i saw i now have 2 gigs data i then phoned then anbd they said it will take 24 hours. I phoned after a week they said they are still busy. I phoned thursday after receiving my statement and saw both are still on they again said they are still busy. # weeks and still no response even that its in prosess or that they are busy with it. </p> <p> </p> <p>Also on thursday i saw my data account is almost R1000. I asked them why bcause i signed a R50 block on it as the tablet is used by my daugter. The lady on the phone said if you read a mail and they stop the data i will be upset does these callcentre agents know how data works. I told her i should be likke pay as you go otherwise i would never hve taken it on the form i signed i saw nothing that its not guarenteed se said it on a seperte mail that was send.</p> <p> </p> <p>I need these 2 matters to be sorted as soon as possible i have to now pay the wholer account whilr vodacom try and fix there stuff. they cant even take of a wrong data bundle in 3 weeks how long will it take to sort out my data contract ***</p>

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Replies (1)
Vodacom
Vodacom's reply16 May 2016, 11:23
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,