Vodacom Systems are Frustrating - ZERO stars

I am only giving them a one star rating because I cannot give them a ZERO. For nearly 2 weeks I have been trying to get a new router from them. However I have been sent from pillar to post with nobody being able to sort this out, which surely is not complex. Each person says I cannot help you, it needs to go to.... This is soooooo frustrating. They claim to be an exceptional company but perhaps that should read exceptionally bad systems. The persons I have spoken to have generally been good, (except for one person who was going to transfer me to another department but then cut me off) but they are working in a morass of a system that is not designed to help effectively. This is incredibly poor customer service.