Vodacom system *****ing airtime

<p>Good day,</p> <p>Since 2013 I have a phone which was set-up on the (Daily Free Calls - Free4Sho) plan.</p> <p> </p> <p>Now as always with this plan we pay for the first 3 minutes and the next 57 minutes is suppose to be free when calling to another vodacom number.</p> <p> </p> <p>To my shock knowing that I checked the balance before making the call there was over R10 airtime on. Made a call to my aged parents and within 3 minutes all the airtime gone.</p> <p> </p> <p>Loaded another R29 airtime to test what went wrong and again Vodacom *****s my airtime.</p> <p> </p> <p>The second call to same vodacom number i looked was for 1 minute and 40 odd seconds...and for that Vodacom took R6 from the airtime.</p> <p> </p> <p>So can someone please go onto their system and see why all of a sudden you are taking my aitime and billing me a lot more than what the plan I am on offers.</p> <p> </p> <p>I used this same phone to phone the same number within the week prior to yesterdays calls and on all occassions I was only billed for first 3 minutes then next 57 free, and if call the odd times went over to a second hours, I get billed another 3 minutes with 57 free.</p> <p> </p> <p>Taking my airtime and charging me other call rates is not right, especially when I can look on the *111# menu and confirm that in no way did my plan change by accident as its the same since mentioned above back in 2013.</p> <p> </p> <p>The number is ***</p> <p> </p> <p>Your feedback and assistance will be appreciated</p>