Vodacom System Refuse Another Line

Response from Vodacom: We have reviewed your application and are unable to offer you a Vodacom Fibre contract. Please reach out to our call centre or visit one of our retail stores for further assistance. When calling call centre , it is always the same response, please check your itc report. I have been a loyal client for more than 7 years, 1 cellphone contract, 2 smart watch contracts, 1 lte contract, and 1 fibre line later and I have been paying my accounts on time but yet you refused to just assist with another fibre line which isnt even an finance deal. I am dissapointed. Please rectify this. I am not happy.