AO
Abu O

1 reviews | Active since Mar 2010

18 Jul 2018, 23:13

VODACOM system promotes content service billing and out of bundle rates for data !

I am a business account holder with VODACOM-4 Phone lines and 3 data aims-last month we received a 11000 bill!my data sim in my iPad has entertainment services and content services for 600 rands!i previously asked VODACOM to block all content and extra Billings!clearly they haven’t listened!why is it even possible to bill our account and it appear on a monthly invoice for VODACOM in the first place! Then, despite my efforts to buy data on special and monito usage-one moment a message says data is low and the next you’ve used 500 out of data bundle! I’ve been build 1600!!!!! For out of bundle data!vodacom could simply have allocated it to the closest bundle!absolute *******! The early warning system does not work efficiently and their system is not designed to avoid out of bundle rates! I don’t understand why an account customer of 10 years should endure 1600 out of bundle rates when the data could simply be allocated to the closest package!

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Replies (3)
Vodacom
Vodacom's reply19 Jul 2018, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jul 2018, 11:21
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

AO
Abu O's update19 Jul 2018, 11:25
Reviewer Update
I received a call from Shafi at VODACOM explaining the issue with content services and efforts to fix same, and the real time billing of data and out of bundle rates. Thank you for assisting !