Vodacom System Issues - No new contracts

I currently have a contract with Vodacom. I phoned the callcenter in order to take a second contract. I was told that Vodacom are busy moving clients from the M2 system to Siebel. Apparently my profile is still on the old system so I was transferred on the phone over and over again until I was eventually told that it cannot be done, I would have to walk into a store if I want a new contract and start from scratch even though I am an existing contract holder. I am trying to avoid the inconvenience of going to a store, and very confused at this system story. I have had a profile at Vodacom for many years now and literally renewed a contract last month.