1 reviews | Active since Jan 2011
Vodacom System Issues become my Issues????
<p>Vodacom changed their systems at some point this year. There is now an old system and a new system and heaven help you if your details are on the old system because you can't do anything! I tried in July this year to upgrade my Personal Data contracts - 1st Chatz Cellular / Vodacom at Dainfern Square made me cancel the 2-contracts I had. When I went to take a new contract at Vodacom World (which according to Chatz / Vodacom Dainfern Square) I was told sorry they can't Vet me as I am an existing client, asked them to cancel those records and after battling for a month gave up and still don't have a personal data contract. Now I need to take my number back from the company I am leaving (it was mine to start with so I took the original contract out) and guess what again I get sorry can't do it you are on the old system as an existing client and I can't transfer the number to you. You need to go to Pre-Paid, which funny that happened in 30-minutes. I can't do anything for the next 3-months on this number in terms of contract / package as I've just made a change to the 'contract' really this was forced due to Vodacom incompetency - bet you when I do go I'll get the same Old and New System *******..... Seriously why is Vodacom's Internal System issues mine??? I unfortunately only have Vodacom coverage where I live otherwise I would've ported and left them ages ago. Vodacom has no concept of Customer Service!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LOL I've heard this one before! Last time someone contacted me they said they will sort it out - 5-months later nothing was done! Vodacom posts the right responses in forums and social channels however never deliver service or resolutions. I have a colleague who actually today was told by a Vodacom Customer Care Consultant to listen to her as she is from Vodacom (regardless that she was not willing to help or assist him with his query) and then transfered him to general reception just to get rid of the call. Really.... I'm tired of being pushed around by Vodacom...
LOL I've heard this one before! Last time someone contacted me they said they will sort it out - 5-months later nothing was done! Vodacom posts the right responses in forums and social channels however never deliver service or resolutions. I have a colleague who actually today was told by a Vodacom Customer Care Consultant to listen to her as she is from Vodacom (regardless that she was not willing to help or assist him with his query) and then transfered him to general reception just to get rid of the call. Really.... I'm tired of being pushed around by Vodacom...
To Add to this absolutely mess thanks to Vodacom - I get an SMS that my contract is converting to Pre-Paid and I need to go RICA my SIM Card. The phone is cutt-off at abour 17:00 I rush out of the office to have my SIM Rica done - wait in a queue and when I get to the consultant she does everything on the system and then gets an error, my account is blocked and she can do nothing cause now it is after 18:00 and Vodacom doesn't work anymore. My Service is suspended, although there was loads of Data and Minutes on my account and I can do nothing. Does Vodacom think people just sit around waiting in Vodacom Stores to solve issues created by Vodacom??? Good luck trying to phone me Vodacom to resolve this issue cause I can do nothing until I can again take time out at work to go to another Vodacom outlet and get the same stories of Old vs. New Systems, my account is locked.... I am sick and tired of VODACOM!!!
To Add to this absolutely mess thanks to Vodacom - I get an SMS that my contract is converting to Pre-Paid and I need to go RICA my SIM Card. The phone is cutt-off at abour 17:00 I rush out of the office to have my SIM Rica done - wait in a queue and when I get to the consultant she does everything on the system and then gets an error, my account is blocked and she can do nothing cause now it is after 18:00 and Vodacom doesn't work anymore. My Service is suspended, although there was loads of Data and Minutes on my account and I can do nothing. Does Vodacom think people just sit around waiting in Vodacom Stores to solve issues created by Vodacom??? Good luck trying to phone me Vodacom to resolve this issue cause I can do nothing until I can again take time out at work to go to another Vodacom outlet and get the same stories of Old vs. New Systems, my account is locked.... I am sick and tired of VODACOM!!!
As predicted not a single word from Vodacom - nothing!!!! I managed to eventually get reconnected and am PrePaid now - however nothing from Vodacom about their System issue or if and when they will resolve their issues so that I can sort out my account!!! As said Vodacom pays lip-service when you complain however never do they resolve the issues!!!!
As predicted not a single word from Vodacom - nothing!!!! I managed to eventually get reconnected and am PrePaid now - however nothing from Vodacom about their System issue or if and when they will resolve their issues so that I can sort out my account!!! As said Vodacom pays lip-service when you complain however never do they resolve the issues!!!!
Again - another month has gone by and not a single word from anyone at Vodacom.... just very typical - don't care to resolve issues caused by Vodacom's own systems and who cares about the customer who can do nothing
Again - another month has gone by and not a single word from anyone at Vodacom.... just very typical - don't care to resolve issues caused by Vodacom's own systems and who cares about the customer who can do nothing