Vodacom system error sending out Final Letter of Demand marked as DRAFT SUMMON

I was today contacted by Thembeka Damba of Vodacom re a Final Letter of Demand 'Draft Summon' that I received on the 25 August 2025. After numerious emails requesting the details of the amount of R126.47 being ignored by Vodacom I paid the amount on the 29 August 2025. I was told that the Final letter of Demand 'Draft Summon was a systems error and that they will refund me the R126.27 after 7 working days. I requested to speak to the office of the Managing Directors Office and was refused to be put through and refused the telelphone number of the Manging Director Office of Vodacom. I later received a call from Nomfundo Gavee who was supposably a Manager and she told me she did not have the telephone number of the office of the Managing Director of Vodacom and could not transfer me to the office of the Managing Director.

I was wondering:

1. Does the Office of the Managing Director of Vodacom hide behind the staff. 2. Does the Office of the Managing Director of Vodacom know that system error are sending out threating Letters of Final Demand with the words Draft Summons in red across the page. 3. How many other clients of Vodacom have received a similar Letter of Final Demand in error and have paid the amount on the letter and Vodacom are not refunding them. Is this not hireway *******