1 reviews | Active since Sept 2015
Vodacom system error. No response
Have five linked cell numbers that you can access on the Vodacom system to get balances and other info of you specific cell numbers. On an on going basis they make \inflight system changes"without probably complete system testing.<br> If you sign on to the system you get your information on your primary cell number 100% correctly. If you click on any of the other four linked numbers for balances the balances of the primary number is again reflected instead of the balances of the other linked numbers.<br> Start with the first notification to Vodacom on the 14th August 2015. Since then on numerous occasions \""restated of rephrased\"" the error to Vodacom but no one in Vodacom customer care takes responsibility in solving their own system error. Seems that every agent just request some other info or just one come back saying the error has been escalating. So the loop goes round and round and they do not solve there own system problem. The last email response that they will contact me within 24 hours was on 17 September and a sms also received on 21 September stating that my query has been handed over to another desk for further investigation and feedback will be provided asp. Still nothing."""
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Best regards,
