1 reviews | Active since Jun 2016
vodacom system error cost me a bad credit record
<p>On applying for credit with my bank ,I discovered that I was declined due to the fact that vodacom had listed me on various credit bureaus as being 1 month in arrears with my vodacom account.When I called the vodacom customer services, they confirmed that my account was not arrears and was actually up to date.The consultant informed me that it was "just a system error on their side" and that they would remove the error listing.That system error cost me a bad record my credit report and had I not app**** for credit I would not have known and they would not have done anything about it.This is not acceptable and its not fair to consumers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
