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samantha W

1 reviews | Active since Jun 2016

27 Sept 2016, 10:03

vodacom system error cost me a bad credit record

<p>On applying for credit with my bank ,I discovered that I was declined due to the fact that vodacom had listed me on various credit bureaus as being 1 month in arrears with my vodacom account.When I called the vodacom customer services, they confirmed that my account was not arrears and was actually up to date.The consultant informed me that it was "just a system error on their side" and that they would remove the error listing.That system error cost me a bad record my credit report and had I not app**** for credit I would not have known and they would not have done anything about it.This is not acceptable and its not fair to consumers.</p>

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Replies (2)
Vodacom
Vodacom's reply27 Sept 2016, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Sept 2016, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team