Vodacom system approves clients contacts without their concern

Vodacom gives you contracts you did not approve!!!

A week ago I called vodacom to get a contract, I was assisted by an incompete consultant by the name of Nontokokozo. Before we could finish with the contract deal, we got cut off and I called her back and she said that she will call me back to finalize the contract, she never called me back. 3-4 days later I received messages from vodacom to say my contract is active, I tried calling vodacom numerous times and non of the consultants could help me because someone else did the sale, to a point where I couldn't get through to them because they suspected ***** due to the fact that iv been calling so many times. Nothing was explained to me, no terms and conditions, no payment amaont discussed, the type of contract was not discussed with me, I never gave final authority to have the particular package I used someone's cell phone to call and I finally got the manager and the explanation I got was that the system approved everything without even the salesperson being aware, he promised again to escalated the matter to cancelation and he said I must not use my internet until the cancelation is done in 24-48 hours, it's 4 days later and I still can't use my phone, I call countless times everyday and I am promised the matter will be resolved before end of business but nothing is done.

These people are working from home using the internet and I can't work because of their incompetence