MvdM
Mariette van der Merwe

1 reviews | Active since Feb 2017

24 Feb 2017, 12:10

Vodacom System

<p>I have a account with Vodacom, my phone line is blocked due to payment witch was totally understanding. Last night I made a payment on the account, I phone them to tell them I made a paymaent can they please unblock my line at the customer service they told me they can see my payment it is reflecting and i need to speak to the accounts department to unblock my line. I phoned the accounts department and I was told that the system isnt sawing the payment and that I need to email them the proof of payment, I told the lady that I cant sent them the proof of payment as my phone is blocked. "Her response to me was so go to the bank and get the proof of payment and sent it to us" or you hve to wait 2 days for it to refect before the line is unblocked.The strange thing is Vodacom always blame there system . I can go and get the proof of payment but how do they expect me to sent the proof of payment to them if my phone isnt working the call it commen sence. I tried to phone the ccounts department numeres times after that but they dont what to take my calles. </p>

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2017, 13:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,