PP
Patrick P
1 reviews | Active since Dec 2011
05 Mar 2019, 06:49
Vodacom synonymous with poor service
On the 28th Feb I upgraded my cellphone contract from a Samsung S7 to the S9. The number did not change. However I received an SMS on 2nd March from Vodacom stating that all my airtime, data and SMS's will expire with effect from 1st March. I then received a second SMS congratulating me on my new contract. To date I am unable to send or receive any form of text message. I still have no airtime and am unable to receive calls. I visited the store on 4th March and registered my complaint ref 1- ********** ********** .
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Mar 2019, 07:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 07:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PP
Patrick P's updateReviewer Update
07 Mar 2019, 06:39Well it only took a week but my contract has finally been loaded.
It's a sad state of affairs that Vodacom only respond when you publish their name on a site such as hellopeter.com perhaps they would do better to remember the old adage "do it right the first time"
PP
Patrick P's update07 Mar 2019, 06:39
Reviewer Update
Well it only took a week but my contract has finally been loaded.
It's a sad state of affairs that Vodacom only respond when you publish their name on a site such as hellopeter.com perhaps they would do better to remember the old adage "do it right the first time"