SV
Suzette V

1 reviews | Active since Nov 2013

12 Mar 2018, 09:10

Vodacom sweeps complaint under rug

What the hell?? You sms me the complaint has been resolved??? My phone is off from network and It leaves me in trouble !!! And you just sweep it under the rug???? I pay this bill every month !!!!!! Been 2 weeks now and all your staff is saying is they dont know !!!!!

0
Replies (2)
Vodacom
Vodacom's reply12 Mar 2018, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2018, 08:13
Official

Dear Suzette,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad