1 reviews | Active since Apr 2016

26 Jun 2016, 16:17

Vodacom sweeping things under the mat.

<p>I have previously posted on Hello Peter about a faulty cellphone, and you were kind enough to email me, however, since asking the straight forward question of "can you provide a permanent solution for my phone", you have disappeared and are no longer replying to any of my emails. The last email I received was on 9 May, but I'm sure if you look at your records you will see this. I still want to know, is there a permanent solution to fixing my phone? Why must I pay for something that cannot perform even the most basic of tasks for which it is designed, like answering a phone call? Vodacom is being a bully and picking on the individual, and then just sweeping it under the mat and expecting me to accept it. YOU provided me with a faulty cellphone and expect me to pay for it, so what are YOU going to do about it to fix the situation???</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2016, 18:41
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Vodacom
Vodacom's reply26 Jun 2016, 18:43
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites