KH
Karabo H

1 reviews | Active since Oct 2015

12 Jun 2016, 16:50

Vodacom swallows R110 in 7 mins

<p>Yersterday 11/06/16 I was out of airtime but stilll had some data, so I used the data to go online and do a R110 Vodacom Airtime recharge via ABSA, I didnt get a message from Vodacom, I tried to call and got the pre-recorded voice that says I have no airtime and need to recahrge my account. I waited a couple of minutes the checked my balance via *100# but still nothing. I thought maybe I recharged the wrong number so I went online again and did a recharge for R29 this time and I received a message from vodacom saying I have successfully recharged my account and I had R29, this was minutes after the first recharge and I went about my day thinking I will receive the confirmation message for the R110 recharge but nothing. Today 12/06/16 I decided to call Vodacom to find out what happened as I still havent received it and Amanda Dlamini confirmed that I indeed did do a recharge for R110, when I asked her what happened to it she told me that my phone did updates after I recharged at 13:26 untill 13:33 11/06/16, she could not tell me why my existing data was not used istead for the so called updates? why the R29 was not used? why only the R110 voucher was the only thing used up for the updates and all of it? I do not believe Vodaom recharged my account, I think this is a cop out story that my phone ran updates in the backround. My phone is not even on auto update, its on WIFI only setting. Can Vodacom please give me my Airtime or my money, please. I buy a lot of data and airtime all throught the month and I know when I have used it all but this feels like *******. Please do the right thing give me my aitime.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2016, 05:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team