1 reviews | Active since Mar 2019
Vodacom sux. Pathetic company!
Vodacom has insurance division that since 5th of February hasn't been accessible. ********** doesn't connect. Countless times I reported this to 082135 call centre agents.
They tell me tgey know there's a problem. There us a backlog. Advised me to send emails to 3 different addresses. They also claim to be forwarding my details directly to insurance.
Month later still have claim not yet acknowledged nor assessed. Yet they continue and have been collecting the premium for the cover.
It seems the senior management is oblivious to this situation otherwise why would they let reputational damage to their prestigious organization. Or am I the gullible one here. Perhaps they just don't care. 4weeks. No phone. Yet I have insurance cover with payments up to date.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team