WS
Werner S
1 reviews | Active since Oct 2018
23 Oct 2024, 13:48
Vodacom sux
I have been a vodacom client since they started. Never really had major problems. Now vodacom fibre has decided to change my account from 2024/05/01 (R610) - 2024/05/28 (R800) . So from June they decided to upgrade my account to a much higher package which I did not ask for . Since I never really look at my statements I just keep on paying my normal fee which was R610 . Now I'm in arrears of Close to R2000 . After numerous emails and phone calls the stil can't show me where I acknowledged the increase or that I was warned it will go up . This is also Now effecting my clearscore .
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Replies (2)
Vodacom's replyOfficial
23 Oct 2024, 15:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2024, 15:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WS
Werner S's updateReviewer Update
24 Oct 2024, 14:29Good day . As of yet I have gotten no response via telephone or email. I need this matter resolved. My email is ***.
Kind regards
Kind regards
WS
Werner S's update24 Oct 2024, 14:29
Reviewer Update
Good day . As of yet I have gotten no response via telephone or email. I need this matter resolved. My email is ***.
Kind regards
Kind regards