pG
paula G
1 reviews | Active since Nov 2013
23 Oct 2018, 08:46
vodacom sux
i just received a call from someone i take it in debtors. very rude, asked me why i havent paid, the outstanding amount of R250. which i was told after my upgrade would be credited as no one called me from the upgrade department to explain and discuss what happens from there.....
i was called 2 weeks ago and told they will have to listen to the recordings, and now this..... come on vodacom, train your staff properly please.
this is truely pathetic service as always from vodacom...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Oct 2018, 09:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2018, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Oct 2018, 10:21Dear Paula,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we can confirm that your query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we can confirm that your query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply23 Oct 2018, 10:21
Official
Dear Paula,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we can confirm that your query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we can confirm that your query has now been Resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
pG
paula G's updateReviewer Update
23 Oct 2018, 10:33thank you Ashwin, and please get someone to listen to all the calls from the number you called me on, i have dealt with some really rude unqualified people during this issue.. i really hope it will now be resolved. and please vodacom in future contact your clients as your procedures say to explain to them what is going on....
pG
paula G's update23 Oct 2018, 10:33
Reviewer Update
thank you Ashwin, and please get someone to listen to all the calls from the number you called me on, i have dealt with some really rude unqualified people during this issue.. i really hope it will now be resolved. and please vodacom in future contact your clients as your procedures say to explain to them what is going on....