SM
Sandra M

1 reviews | Active since Jan 2017

23 Jan 2017, 10:10

Vodacom Sux

<p>I cannot believe my experience with Vodacom!!!! I got a premature cancellation quotation in July LAST YEAR, I paid the amount of R3 272.00, I sent emails to Vodacom asking them to cancel this number, every email got rep**** to saying I must send it to another department, I sent the mail to about 3 or 4 different departments, to this day they have not been able to cancel this number, how difficult cant it really be to cancel a damn number, honestly!!!! I now call Vodacom once a week to ask them to cancel this number, everytime they give me a reference number and tell me it's been loaded, I call the following week to confirm that it's been cancelled but no still not, I then get told them have loaded a cancellation and get a new reference number, I must have at least a dozen reference numbers!!!! What does it take to cancel a freaken Vodacom Number??? Because of this I will be canceling ALL my numbers at Vodacom!!!! I can't wait to close my account completely and never have to deal with them again.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jan 2017, 10:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Best regards,